Processing Policy

Usa-esta-visas.com provides the ESTA Assistance Service on this website to any visitor with Internet access. The object of our Processing Policy is to inform the customer and all visitors what service we offer and how we provide it. We offer customer service 24/7, which includes weekends and holidays. There are two services which we offer: Processing a new travel authorization and Check status of previously submitted travel authorization. Below you can find more information about both.

Processing a new travel authorization

This service is for clients who want to obtain a new travel authorization, to update existing authorization if there is incorrect information, to renew an authorization if it was expired or a passport information has changed, among other things. The Service consists of three steps: a customer fill all the required fields on our application page, confirm a most important data and then submit a payment. Then we will deliver a product (a travel authorization) to the email specified in the application.

We facilitate the process to apply for a travel authorization in order to visit the United States of America for foreign nationals which eligible under the Visa Waiver Program. Also, we provide a help to fill all the required fields in the application page, a professional review of application before presenting to the Electronic System for Travel Authorization, a verification of all provided data to eliminate any human error and legislative ambiguity, a translation the answers into English (if necessary).

Before making the payment on our website for this service, you will have the opportunity to review the data which is considered essential for the approval of the travel authorization or a stay in the United States. You also can make changes if necessary. If you notice an error after the payment, please contact us immediately by email info@usa-esta-visas.com or our service "contact us". If you find errors in your approved travel authorization, we will process the application one more time with no additional cost in the case if it was a client mistake. Please note that you have 15 days from the moment of processing your application (from the moment when we send email to you with an attached travel authorization) to make a request to update the information or correct a mistake. Please note that we do not provide any legal advice. By clicking on the "Pay Now" button, you instruct Usa-esta-visas.com to submit the ESTA application to the U.S. immigration authorities on your behalf in order to obtain an entry permit for the United States.

After making the payment, the application of customer will pass to a team of visa specialist with many years of experience with ESTA processing who will provide support for reviewing the application. If they find any problems with the application, they will contact a customer by email to verify and confirm the information in question. We will only submit an application to the ESTA if after evaluation, we find it to be deemed valid. If all data will be in order, the application will be presented to the Electronic System for Travel Authorization. Please note that only the U.S. government has the authority to approve or deny an application for a US travel authorization. So we do not have any influence over the results of your ESTA application. It is the responsibility of the customer to ensure that the application has correct information. We cannot be held liable if you are denied boarding on a flight or vessel with destination to the United States.

After receiving the response from the Electronic System for Travel Authorization about the application status, we will deliver the product (the travel authorization in a PDF file) by email of the customer within 12-24 hours. In cases where more time is needed to process an application, an answer or informational message will usually be returned within 24 hours.

The price for this service is 79 USD per application (or the equivalent in your home currency). It consists of two parts: US government fee (14 USD) and Service fee (65 USD). This service has the duration of the validity of travel authorization of the customer, in most cases this is two years from the date of authorization, or until the expiration of the passport, whichever comes first.

Check status of previously submitted travel authorization

This service is for clients who want to verify if an already approved travel authorization is still valid. Also, we can retrieve a travel authorization (if it is still valid) and send to email of the customer in the PDF file already to print. In this case the customer can verify a status and an expiration date of previously submitted authorization and review the information in it.

The Service consists of two steps: customer fill all the required fields on our application page and then submit the payment. After this we will deliver the product (if the travel authorization has not expired) to the email specified in the application.

We facilitate the process to check a status and an expiration date of a previously submitted travel authorization in order to visit the United States of America for foreign nationals which eligible under the Visa Waiver Program. Also, we provide a help and advise customers about ESTA recovered.

After making the payment the application of customer will pass to a team of visa specialist with many years of experience with ESTA processing who will provide support for reviewing an application in the Electronic System for Travel Authorization. After receiving the answer about the application status, we will deliver the product (the travel authorization in a PDF file) by email of the customer within 12-24 hours. In the case then the travel authorization has been expired or the information provided was incorrect, we will send only email. The price for this service is 5 USD per application (or the equivalent in the home currency of the customer). The duration of this service is 3 (three) days.

Please see that we will send documents in the PDF format, they can be read by utilizing Adobe reader (https://get.adobe.com/reader/) which is free to download. We recommend that you take with you a printed copy of the travel authorization as some airlines may want to see a copy of it at check-in.

We strongly recommend you to add our email address info@usa-esta-visas.com to your whitelist to ensure that our email is not rejected due to an overfilled inbox.

Latest update

This Processing Policy was updated on September 20, 2016.